Question 1

How do I place an order?

Accepted Answer

We are an online flower shop, and all orders must be placed through our website.
Simply browse our shop, select your bouquet, choose the delivery date, and follow the steps at checkout.

Need help with your order?
We’re here to assist you!
 • Call or text: +1 (403) 619-2313
 • Email: info.flower@lamaisonstudio.ca()
 • Live chat: Use the chat box on our website

Question 2

What are your delivery options and fees?

Accepted Answer

We offer both local and Canada-wide delivery to make sending flowers easy and convenient.

Delivery in Calgary & Surrounding Areas
 • Free delivery within Calgary city limits
 • Available Monday to Saturday, 11:00 AM – 8:00 PM
 • Same-day delivery order cut-off: 11:00 AM (delivery window: 2:00 PM – 8:00 PM)
 • Delivery fees for surrounding areas: Harmony, Cochrane, Airdrie, Chestermere, and Okotoks: $5 flat fee

Canada-Wide Delivery (Limited Locations)
We currently offer next-day delivery to select locations across Canada. Delivery fees vary by destination:

Alberta
 • Greater Edmonton & Red Deer: $5 
 • Other AB cities: $10

Saskatchewan
 • Greater Regina & Greater Saskatoon: $15
British Columbia
 • Metro Vancouver & Greater Victoria: $15
Manitoba
 • Greater Winnipeg: $20

Ontario
 • Greater Toronto & Greater Ottawa: $30

Quebec
 • Greater Montreal & Greater Quebec: $30

Question 3

How will I and the recipient be notified about the delivery status?

Accepted Answer

Once your order is shipped, a tracking link will be sent via text to the recipient, including an estimated arrival time, so they know when to expect their delivery.

The sender will receive a confirmation email once the delivery is successfully completed. This ensures full visibility from our studio to their doorstep.

Question 4

Do you offer in-store pickup?

Accepted Answer

We don’t offer in-store pickup at this time, as we operate from a private floral studio and are online-only.

All of our arrangements are carefully prepared and delivered directly to your recipient’s door for a seamless and convenient experience.

Question 5

Can I customize my bouquet?

Accepted Answer

We offer curated bouquets that closely resemble the product photos on our website. You can choose either “Designer’s Choice” (available for all locations) or “Bloom Box” (available in Calgary and surrounding areas only) with your preferred color scheme. Please note that the final design will reflect La Maison’s signature floral style.

Question 6

What are your customer service hours?

Accepted Answer

Our online store is open 24/7, so you can place orders anytime.
 • Customer Support Hours:
 • Monday – Friday: 9:30 AM – 6:00 PM (MST)
 • Saturday : 9:30 AM - 12:30 PM
 • Closed on Sundays and statutory holidays

Need help with your order?
We’re here to assist you!
• Call or text: +1 (403) 619-2313
• Email: info.flower@lamaisonstudio.ca
()• Live chat: Use the chat box on our website